How we handle your information

Controller

ThinkRAG Ltd (“we”, “us”, “our”) is responsible for the processing of your information described in this policy.

Information we collect

Contact form submissions

• Your name, email address, company, service interest, and the message you submit.
• Security-related metadata: hashed IP address (when configured) and user agent string.

Analytics

• Website usage data such as pages visited and approximate time on site.
• Analytics are consent-gated on the site; IP addresses are anonymized where available.

How we use your information

• To respond to and manage your inquiry and provide the services you request.
• To keep our site and systems secure and to maintain appropriate records.
• To improve the site experience using aggregated analytics data (where consent is granted).

Legal basis

Where applicable under UK GDPR / GDPR, we rely on a combination of legal bases, such as: (i) necessity to take steps at your request prior to entering into a contract (for inquiries), and (ii) legitimate interests (for security and analytics with consent).

Cookies and analytics providers

If you consent, we load Google Analytics via Google Tag Manager and Microsoft Clarity for usage analytics. Both providers may collect and process usage information according to their respective terms and privacy policies. You can withdraw consent at any time by clearing site storage and choosing “No thanks” on the consent banner when prompted again.

Data sharing

We share data only as necessary to operate the service. This may include trusted service providers (processors), such as: web hosting infrastructure and analytics providers. We do not sell your personal data.

International data transfers

Analytics providers (including Google) may process data outside the UK/EEA. Where required, transfers are governed by appropriate safeguards.

Data retention

• Contact submissions: kept for as long as necessary to respond to your inquiry and for legitimate business and compliance purposes.
• Analytics: retained according to the analytics settings we use (including consent and IP anonymization). Typical analytics retention windows vary by configuration and provider settings.

Security

We implement industry-standard security measures to protect information. We recommend that you only submit information you are comfortable sharing and that your browser connection uses HTTPS.

Your rights

Depending on your jurisdiction, you may have rights such as access, rectification, erasure, and objection. You may also withdraw analytics consent (where processing depends on consent).

To exercise your rights, please contact us via the form on the Contact page.

Updates to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated content.